Levin Furniture Consumer Complaints All Reviews

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Levin Furniture Reviews

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  • Damaged Mattresses and mismatched box springs

    Purchased mattress and box springs on 11-30-2016. Was promised delivery on 12-08-2016. Delivered damaged mattress and mismatched box springs. Was re-ordered and promised delivery on 12-15-2016. Delivery was made with mismatched box springs AGAIN. The delivery time was suppose to be 2:30--4:30. After repeated calls between , the delivery did not show up until 9:15 pm. The delivery man called at 8:30 pm and told me that I WOULD HAVE TO RE-SCHEDULE BECAUSE HE WAS NOT GOING TO WORK 16 HRS. I told him someone from corporate had said that the delivery would be made. He was very RUDE and NASTY.... More...
    (Delivery Services)
    Personal's Picture   Personal    0 Comments   Comments
  • Levin Protection Plan

    Bought end tables & sofa table which are wood with a slate insert. The slate covers about 90% of the top. Bought added protection insurance at Levin. I called to say there are gaps between the wood and slate, so if something would spill it would get between the gaps and ruin wood. I could not believe the response from their Customer Service! I was told only the wood is covered...so I guess we only have insurance on half of our tables! Funny.......we were never told we would only have to pay 1/2 the cost of the Protection Plan. We were told by the saleswoman it covered spills, nicks,... More...
    dman15e's Picture   dman15e    0 Comments   Comments
  • Cheap furniture that falls apart and company won't stand behind.

    My wife and I have made two separate purchases at Levin over the last year and a half. The selection was nice and the price seemed reasonable. Their sales service was friendly and didn't perch over us as we looked around, but was very helpful when it came time to selecting everything. Delivery time wasn't horrible - I believe it took a couple of weeks to get our furniture delivered. I had pretty much decided not to look anywhere else for furniture from that point on, until... A year and a half after we bought our living room set, the frame on the sectional we bought started to... More...
    phnowicki's Picture   phnowicki    0 Comments   Comments
  • Levin Furniture

    We bought a flex steel recliner sofa, $2,000, and when it was delivered you could immediately tell that one end piece did not fit properly. The service man came to check it, tried adjusting it, and it did not work. We were told "that is just the way reclining furniture comes, it will break in. ". Then, the seat area started sagging on the same side. We had it replaced and it seemed ok. Now, less than a year since we bought it, the back part of that area is sinking back further than the rest of the sofa! AND the seat is sinking again! Every time we call for a repair, all we get are... More...
    dksome's Picture   dksome    0 Comments   Comments
  • Terrible Terrible Terrible

    In 2009 we bought furniture from the Montrose location. It fell apart with in 3 years of us having it. The manufacturer gave us what we spent on it for a reselect within Levins. We went in knowing we wanted Leather and knew about how much we wanted to spend. We had a very nice sales lady help us. We told her exactly what we wanted and she showed us a couple options. We told her we had a dog that does get on the furniture so we wanted something that would last. She confirmed that the set we were getting was all leather except for the backing but we did not care about the backing. She told us... More...
    ETMB's Picture   ETMB    0 Comments   Comments
  • Horrible

    I recently purchased a king size mattress, with an adjustable base. The floor model was comfortable and the base was a nice little treat.The bed set arrived and the delivery guys brought it upstairs, Without taking they're snow and mud covered boots off, then they decided it would be a good idea to slide the boxes across hardwood floor. Turns out it wasnt such a good idea, a 27 inch long by 1.5 inch wide piece of the hardwood floor is no longer there now. Next the mattress that arrived is hard as a rock and you can not feel the "massage" function. My wife called Levin in... More...
    dgaurrich's Picture   dgaurrich    0 Comments   Comments
  • levin furniture/credit

    apbunce's Picture   apbunce    0 Comments   Comments
  • Levins classic home furniture

    I bought a suite of furniture in April this year 2014, within 6 weeks it had started to pill badly I telephoned the branch Levins McMurray PA and was told this was normal and to buy a fabric shaver which I did after that I had to shave the cushions and the arms each week (more than most men shave) I phoned the branch to complain again this time they sent a man around to inspect it, he told me it was normal and then decided to shave it for me however he said his shaver was broken !!! I let him use mine and it took him an hour. I told him I was not happy as I did not buy a suite of furniture... More...
    sylviahaughan's Picture   sylviahaughan    0 Comments   Comments
  • Awful customer service

    My husband and I have purchased from Levin furniture several times before but we just bought a new sofa and chair set and when it came to the delivery there wasn't a call before delivery and the drivers didn't knock on door plus company policy was not followed of taking a picture of the front of house for proof of visit.(store management promised to send email of photo never was received).rescheduled many days later.We were not valued customers More...
    (Delivery Services)
    311Pope's Picture   311Pope    0 Comments   Comments
  • Unbelievable bad service and customer care

    I ordered a wardrobe, two chest of drawers, bedside table. mirror and a bed from the Bearewood store. When I ordered the furniture I asked the salesman if they would assemble the bed for me and if they would take away all the packaging. As I am disabled this would be difficult for me to do. He assured me they would. When the furniture arrived I was told they couldn't assemble the bed or take the packaging away. It was an extra charge. I told them than in that case the could take the stuff back. Reluctantly they agreed to do what I asked. It then transpired that they had brought the... More...
    laceylurcher's Picture   laceylurcher    1 Comments   Comments
  • Levin Crap Furniture and Crappier Customer Service

    We purchased a four-top kitchen table and chairs and a couch and oversized chair in September, 2013. The furniture was delivered in October and by January, 2014 two of our four kitchen chairs were broke and the zipper on the chair cushion cover had split. Once the third kitchen chair broke, I went to the Bedford store to file a claim. They sent a technician out (who was actually very nice) who told us that he had to turn in a report and Levin would decide if they were going to fix or replace the chairs and the cushion cover. A week and a half later they called to say they were replacing... More...
    levinsucks's Picture   levinsucks    1 Comments   Comments
  • Levin defective chair with wrong ottoman delivered

    My husband and I bought a chair and ottoman on 08-08-13. Chair and wrong ottoman delivered on 08-30-13. Correct ottoman delivered on 09-04-13 after multiple follow up calls. Still waiting on correct chair after being told it would be available approx. 10 days. Called today and office staff told me at not arriving until at least early October. Spoke with manager, Rick, who said he check expected delivery and would call in 30 min. Three hours later and no return call, not even to say he couldn't get delivery info yet. No regard for customer once Levin's gets your money. More...
    Juliette's Picture   Juliette    0 Comments   Comments
  • Levin Furniture- broke before they took it off the truck

    We went to Levins to buy sofa for 2 rooms (total of 4)When we looked at the Berhardt sofa we were told that this was the top of the line. We were skeptical about if it would fit. We were told by Chris the manager that was on duty that if there was a problem the restocking fee would be waived as long as we bought other furniture from that store. We went with it and when the furniture finally arrived it wouldn't fit in the door way of our family room. We spoke to Chris or Christen and she denied ever saying that about the special order item. We decided to put the sectional in the... More...
    tshumaker352's Picture   tshumaker352    0 Comments   Comments
  • "Extended service warrenty" worthless

    My wife and I bought a three couch set from Levin a few years back. When we attempted to invoke the warrenty, we were told all sorts of limitations that the salesperson did not reveal. Since we attempted to use it three times in three years, it was plain that no matter what, they'd find a reason not to honor it. Today, to add insult to injury, we got a "certificate" to save the amount of the warrenty on a new purchase (excluding anything that would be substantially covered by the amount, mind you). As if we'd ever trust Levin again! More...
    Alexk1952's Picture   Alexk1952    0 Comments   Comments
  • Levin - Total Disappointment and Waste of Money

    I thought about just writing a support ticket but I don't hold out much hope that I will get anywhere with it so I'm just going to write my review and hopefully help others avoid the waste of money that I am enduring. We ordered an entire living room suit to the tune of around $3000 in late October. After going over 15 years without buying new furniture we were looking forward to getting something new. The quality of the furniture is extremely disheartening. We received the furniture at the end of October. The loveseat had a scratch on it the day they delivered it. It is a... More...
    SK123's Picture   SK123    1 Comments   Comments
  • bad furniture

    I got furniture, last march. I got a new couch and recliner. the recliner is the one that looks like leather.The couch is a big big couch. the recliner is wore out and so is the couch. the first recliner broke after one month.They came looked at it, and was going to try to fix it. I told them no your going to give me a new one.They did give me a new one. But you would think that after 10 months that the funiture would have lasted longer. I bought the furniture their thinking i would be getting quality.I guess i was rong.And them giving 50% or 57% off.. their riping people off.They have the... More...
    davskevs's Picture   davskevs    0 Comments   Comments
  • Scam

    I purchased an off-white sectional with the service protection plan. After getting a stain on the couch I called the company to come out and clean it. They stated that they cannot clean it due to it being over five days. The company stated that I should put a hole in the fabric and they will replace it; however they cannot guarantee that they can replace it. I purchased the plan from the sales person because she stated that it was useful and to just call to have it cleaned. A huge waste of money!!! Not only will no company in the community clean it; they stated that if I attempt to... More...
  • Horrible Service Levin Furniture

    My husband and I have recently bought over $4,000 worth of furniture from Levin within the last 10 months, including a recliner we are suppossed to pick up this week. Our couch and loveseat combo we bought in August 2011 busted within 6 months. Recently we just had a repair man come out who agreed that both mechanisms on our couch/recliner are busted and all the cushions on the couch and loveseat lift each time you sit on them. You have to manually fix them each time you sit on the couch and they still stick up looking horrible and cheap. The service department told me that even though... More...
    dm107's Picture   dm107    1 Comments   Comments
  • Location: North Olmsted

    Recently purchased a home, just bought a coffee table - will NOT return to Levin for any add'l furniture nor would I refer anyone to this store. Terrible customer service - received a damaged coffee table and was first told they would not replace it. Then was told that they would, but I would have to return it to the store for them to see. THEN told I would have to pay the shipping charge to replace the damaged good. Placed on hold for 20 minutes, hung up on, and when I called back, was then told I wouldn't receive the item for another week. The manager of the store lacks customer... More...
    jtmarie's Picture   jtmarie    0 Comments   Comments
  • Protection Plan

    Do not waste your time and money at Levin, this place is the worst place to buy, trying to sell they will lie to you and will try to sell useless products like extended guaranties or protection plans, doesn't matter how hard you try to explain the problem they will always find the way to avoid any repairs, the warranty they sell is a SCAM, it doesn't protect anything More...
    jc21773924's Picture   jc21773924    0 Comments   Comments
  • Need Help

    My husband and I bought a new home (my first time ever) and I have a unique way of decorating. For instance my dining room set is black base with glass top and 4 princess chairs. When I saw the display at your store in N. Olmsted, OH it had 4 different color chairs (bamboo,  tangerine, ice, green apple) to show the options and I chose one of each because it looks fabulous. That's just an example of how I love color and choice.  So it was a no brainer for us to buy our living room, dining room, and bedroom set all at Levin. We did have to travel a bit to East Side to get... More...
    (Repair Services)
    kimberleyliou's Picture   kimberleyliou    0 Comments   Comments
  • I would NEVER go back to Levin!

    Back in August I visited Levin Furniture on Broadway (Cleveland area). I purchased a couch, chair and ottoman. I did not care for my salesman because he kept rounding the prices UP. When I brought it to his attention he just chuckled and kept the prices rounded up. Then he told me the ottoman was a "factory drop". He did not explain what this meant, but told me I would have to pick up the ottoman myself. (I wondered why was I paying $89.99 for delivery if I have to pick it up?) Anyways I asked to speak to a manager and she was very nice. She apologized for the price... More...
    AmyFigliano's Picture   AmyFigliano    0 Comments   Comments
  • a gas customer also

    I shopped Levin Furniture on May 2, 2011. I purchased at end table and I was picking the table up at the store myself. When the clerk was adding the bill up she informed me there was to be a $20.00 surcharge added to the bill due to the gas prices being so high. Can you believe this I drove to the store order the table which they keep no stock on hand and I am picking it up at the store myself and they are charging me $20.00 due to high gas prices. How about us as a customer the high gas prices does not effect us? I don't see Levin paying me to shop at their store. I spoke with the... More...
    dbianco5050's Picture   dbianco5050    0 Comments   Comments
  • fraudulent credit dept

    Bought furniture Dec.28, 2008 - no payment/ interest for 2 yrs. Furniture not delivered until Jan.17, 2009. Have money taken out of paycheck for 2 yrs so I'm able to pay bill. Have balance IN FULL ready to go early Jan. Each bill for 2 years shows due date 28th of each month. Get bill for Jan.and it shows due date for 28th. As I'm enclosing payment coupon in payment envelope, I read in TINY print "payment in full due Jan 3". It's Jan 7. Call to discuss issue with customer service, but they're only willing to reduce $1500 of interest to $900. Attempted... More...
    (Credit Cards, Finance, Banks)
    jaf011775's Picture   jaf011775    0 Comments   Comments
  • Customer Service

    Ordered a couch and loveseat from Levin Furniture in Montrose (West Akron). Couch and loveseat were supposed to be delivered in 2 weeks. Delivery people arrived with only the couch. Said that the loveseat would be another MONTH. Called Levin, since I assumed this was a mixup. No call back. The loveseat is delivered a month later. It breaks with in 1 month (it is a motorized recliner). No call back aafter 3 calls. WHAT A JOKE! STAY AWAY. This was the most expensive couch and loveseat they had. I understand things happen, but this is Levin wont even call back. STAY AWAY!!!! More...
    LevinStinks's Picture   LevinStinks    1 Comments   Comments
  • delivery

    we bought a sectional on april 9th and was told it would be delivered in 2 weeks, it was 3 week and called. we were told it would be delivered by the end of april, then was told it would not be delivered until at least may 19. we were told so many different excuses by the manager, that you could tell that everyone was lying. we were not even given an apology for the delay. since we got rid of our old set, we have no furniture, and have company coming on may 10th. they left us in a real bind. we have bought all our furniture from leven.s for the past 35 years, but it will be the last.... More...
    jada626's Picture   jada626    0 Comments   Comments
  • HORRID SERVICE, will NEVER buy from there again

    I purchased a sectional from Levin about a year ago and have had NOTHING BUT PROBLEMS since i purchased the sectional sofa. One month into having the sectional the cushions on the sofa were worn and looked like a 25+yr old worn couch. I called customer service, they scheduled a contractor to come out and about a month later he finally decided to bring the cusion. He made it very clear that it was a problem for him to bring it out because the cusion was so large that he had to keep making extra trips (and like thats my fault??????) then when he made it into his schedule to bring it... More...
    (Repair Services)
    melmel22's Picture   melmel22    0 Comments   Comments
  • Worst service

    I would like to discus my most recent and last purchase from Levin's. My complaints start with the delivery of my furniture. My delivery was scheduled for Saturday, 1-9-09, between 2 and 5. They arrived at 5:25 and because of their lack of experience in assembly they did not finish until 6:45. The drivers were disrespectful and rude. The hit my walls with the furniture in 3 different spots with little / no concern. They also ignored my requests to unpack the furniture on my dry shoveled driveway and instead unpacked it in the snowy street. They wreaked of smoke and looked and talked... More...
    (Shopping, Chain Stores)
    chrislew07's Picture   chrislew07    0 Comments   Comments
  • Levin complaints

    Purchased a leather reclining loveseat in April 2009, have had service twice to remove the large staples that have worked their way out. Also have ripped fabric between the 2 sections caused by the mechanisms that cause the seats to recline. 6 months old and "Chuck" refuses to have it replaced. This should not even be a question - 6 months old - shoddy work - should be replaced. This is my first and last purchase at Levin More...
    (Shopping, Chain Stores)
    Sandra92's Picture   Sandra92    0 Comments   Comments
  • Levin Poor Quality & Cus. Serv

    This company is a nightmare. We purchased a sectional a year ago. Since week one with the furniture the cushions were already broke down, you can actually feel the springs under the cushions. To date we have had 6 replacements of cushions, every tech that comes says there is a problem. The so called supervisor CHUCK from PA doesn,t want to hear it and does not return calls and is rude. There is a problem. They will not make good on this piece of junk. Stroking us the whole time. DO NOT DEAL WITH THIS COMPANY! They sell JUNK and they do not stand by their products. I could go on and... More...
    (Shopping, Chain Stores)
    ChristineM's Picture   ChristineM    0 Comments   Comments
  • Disappointing Service

    My husband and I purchased two couches from Levin just before Christmas of 2008. When we received the couches, we noticed very quickly that we were sinking into them an unusual amount. They were not the same quality as the showroom couches. After about a dozen phone calls, beginning in early January, and 3 visits by Chuck the furniture repair man, we are still in possession of 2 awful couches, now with new cushion inserts. (This was not the problem.) It is July of 2009. I call DAILY to check the status of our claim. I talk to the store manager, not the service manager, as the one in... More...
    (Shopping, Chain Stores)
    dmercier0150's Picture   dmercier0150    2 Comments   Comments

    DO NOT SHOP AT LEVIN FURNATURE! We bought two couches and a chair. We had to replace the couch TWICE because all the stitching was coming out.This was not a cheap couch we paid 1079.00 for it! They did not help us at all, once they get your money...forget about any kind of customer service. We also need the arm of the couch fixed because the foam is mushed- of course they refused. The WILL up sell you the warranty- DONT FALL FOR IT! BEFORE THEY GET YOUR MONEY FOR THE EXTRA WARRANTY SIT AND READ THE ENTIRE WARRANTY PAPERWORK- YOU WILL FIND THAT IT PRETTY MUCH COVERS....NOTHING!! I... More...
    (Shopping, Chain Stores)
    Unhappyx1's Picture   Unhappyx1    0 Comments   Comments
  • No More Levin Stuff here!

    On March 8, 2008 we purchased a dining room set from the Levin Furniture store at the Pointe in Robinson Township. The set was delivered on March 18, 2008. On March 21 we called customer service and requested that they fix or replace 2 of the 6 chairs that had cushioned seats that were loose. At this time we also mentioned that the delivery men seemed hurried and reluctant to assemble the set but did so when we asked. On March 31 the same men who originally delivered the furniture on March 18 arrived to replace them and took the defective chairs to their truck. The new chairs were... More...
    (Shopping, Chain Stores)
  • Very Very Bad!!!

    The store salesman treated us with total and complete disrespect. We actually had to get the store manager to handle our purchase. The delivery was a train wreck. First, the delivery department sets up a time convenient for them-not for you. Part of our order was broken so only the sofa could be delivered...at 6:45am while my wife was in the shower and they woke up the baby. The delivery guys were rude and obnoxious. Then since they broke our chair and didn't have a replacement they scheduled the delivery of the rest of our furniture about a month later. Keep in mind that we paid... More...
    (Shopping, Chain Stores)
    zmanros63's Picture   zmanros63    1 Comments   Comments
  • Levin Furniture Service

    Delivered a bedroom set with a split / cracked bed rail. And am I having issues. The delivery guys were nice, and called it in. This happened in January 2008. A new bed rail (and slats there were never sent) were to be delivered. Since mid-January 2008, I've visited the store twice, and called about 6 times to get an eta on delivery. NO RETURN CALL - NO ANSWER - EVER. They have my money. They are ignoring me. I will never buy from Levin again. I will continue to spread the word of their horrible service until this is resolved. More...
    (Shopping, Chain Stores)
    jwochna's Picture   jwochna    4 Comments   Comments


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